We want you to be satisfied with your purchase, so much so that you tell everyone you know about it! To that end, if we shipped you something that we manufacture that does not work within 90 days of when it was delivered to your door, we'll fix it free. If you need to send it back for repairs, we ask that you pay for shipping to us and we'll cover the shipping back to you. Warranty excludes heating elements. Heating elements are designed to be used only when submersed in water. Dry firing heating elements can burn them out very quickly. For this reason, we cannot warranty heating elements. If a heating element is shipped Dead on Arrival, and it shows no signs of being dry fired, we will replace within 14 days of delivery.
We reserve the right to repair or replace defective items at our option. We only accept returns for items that are unused. There is a 15% restocking fee on the total cost of the item less shipping. No credit will be provided for shipping.
After 90 days, you pay shipping both ways and only for pay for the components that may have failed.
Warranty applies to the original purchaser only. If we agree to pay for return shipping, we will reimburse for ground shipping rates only (not express).